FAQS
How can I place an order?
Click the “Add to Cart” on a product that you like and click the “Checkout” button.
Follow the checkout instructions and you are done!
How long does Shipping take?
Our worldwide shipping service usually takes:
- 12-20 Standard days for U.S.
- 25-40 Standard days for International countries.
Why did my order came in more than one package?
We operate in several international warehouses. Hence, we have our stock spread around them, in order to get our products to you fast. As a result, if your order contains more than one item, it may come in different packages. Your items are 100% on the way, so please be patient!
How can I pay?
Currently, we accept the following forms of payment:
- Paypal
- Visa
- MasterCard
- American Express
- Discover Card
We do not store or save any of your credit card information on our website neither Facebook pages. All credit card payments on our website are processed by Paypal. it is among the worlds most reputable and trusted payment processing companies.We do not collect, receive or have access to any of your credit card information with this companie.
How can I return my order?
You have up to 10 days to return items.
We only accept returns that are damaged, wrong items, or items with manufacturing errors.
We would need you to email us your receipt before any returns. Please email us at support@hipstopprofessionals.com
Please also note that you are required to pay the full return shipping fee.
How can I cancel my order?
If your order has been paid and you need to make a cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Please contact us at support@hipstopprofessionals.com for further assistance.